Cannot Delegate/Undelegate via Casper Wallet & Ledger Wallet
complete
cryptghost
I try to delegate/undelegate using my Casper Wallet or Ledger Wallet and I'm prompted with message that the delegation was successful. However, when I check the status of the latest delegate, I see nothing and my account balance shows nothing staked. Public Key and Deploy Hash below.
Public Key: REDACTED
Deploy Hash: REDACTED
Konrad Blutstein
complete
Konrad Blutstein
cryptghost We just updated CSPR.live. The version in footer should be 1.19.0. Please check if the problem still exists.
Konrad Blutstein
in progress
Konrad Blutstein
cryptghost I think we've found the source of the problem. Our team is working with the company on which side it occurred and as soon as we solve it, we will release the fix. I will inform you as soon as this happens.
Our developers are asking users who have experienced this problem to send us screenshots of the console in devTools with errors that appear during this operation, if possible. We are very sorry for the problem.
cryptghost
Konrad Blutstein: can I send the screenshot via email? If so, what is the email address? Thank you.
Konrad Blutstein
cryptghost: You can send it here, or to hello@cspr.live
Thank You
cryptghost
Konrad Blutstein: Apologies for the delay, I've sent an email with the specifics.
cryptghost
Konrad Blutstein any news? I tried again today and no luck. Is the issue related to Chrome?
Konrad Blutstein
cryptghost: Our team is investigating this issue. We may have found the source of this problem, but our engineers have not yet confirmed it. I'll have more information tomorrow, but the fix will probably not be until next week.
Due to the fact that this error occurs only in a few users, it is possible that signing transfers or other actions will be possible if you try to perform them in a different browser, e.g. Firefox or Safari. However, I cannot promise that it will work. The biggest challenge with this issue is that we can't reproduce it and we are looking for its source based on the symptoms reported by users. This is the main reason why it takes so long.
cryptghost
Konrad Blutstein: Understood. Thank you for the update.
Konrad Blutstein
cryptghost What is the CSPR.live version you see in the page footer?
cryptghost
Konrad Blutstein: CSPR.live version: 1.18.9 (2dc15ce8)
cryptghost
Konrad Blutstein for privacy reasons I redacted my original post but let me know if you need the information again. Thank you!
Konrad Blutstein
cryptghost I checked delegating and undelegating stake using Casper Wallet and Ledger and it works. Please try again to delegate your stake. It will be very helpful for me if you provide additional information such as the browser you are using, its version, and the version of Wallet you were using.
cryptghost
Konrad Blutstein: Just tried again with no luck. I'm using Chrome Version 115.0.5790.110 & the latest version of the Casper Wallet. For additional context, this has only been an issue for the past 4-6 weeks. Prior to that I was able to delegate and undelegate via Casper Wallet/Ledger with no issue.